Second Line Helpdesk Engineer
Up to £30k per year
Taunton
Hybrid (2 to 3 days a week)
A Second Line Helpdesk Engineer provides advanced technical support to resolve complex hardware, software, and network issues for end users. They troubleshoot and diagnose problems, often working on escalated incidents from first-line support, ensuring timely resolution within SLAs. They support various operating systems like Windows and MacOS, as well as business-critical applications such as Microsoft 365. Additionally, they administer user accounts, network protocols, and remote access tools, collaborating with colleagues and third-party vendors to maintain high service standards.
Technical Skills Needed:
Troubleshooting hardware, software, and network issues
Strong knowledge of Microsoft 365 and operating systems (Windows, MacOS)
Experience with Active Directory administration
Familiarity with network protocols (TCP/IP, DNS, DHCP)
Excellent communication and customer service skills
Ability to diagnose and resolve escalated incidents efficiently
Knowledge of remote access tools and remote support
Basic scripting skills (PowerShell or similar) (desirable)
Understanding of cloud technologies (Azure, AWS) (desirable)
Certifications such as CompTIA A+, Microsoft MTA, or ITIL Foundation (desirable)
Can you please apply or email for any questions