Role: Customer Demand Manager
Location: Central London - Hybrid
Salary: £56,000-£60,000
We are excited to be working with a fast-growing food business who are currently looking for a Customer Demand Manager to join their team in Central London.
Responsibilities
In this role you will…
* Lead and manage a team, helping supply chain executives grow while keeping customer service and communication strong
* Work closely with Supply & Demand teams to give customers great service and clear visibility of stock levels.
* Track and report service performance, solve customer issues, manage specific requirements, and drive cost‑saving improvements
* Oversee the full order-to-cash process, ensure accurate and timely deliveries, manage stock efficiently, improve processes, and maintain strong relationships with 3PL partners
Requirements
* Over 3 years’ experience in Customer Demand Planning, Customer Relationship Management, and Customer Supply Chain roles with food & bev or FMCG
* Strong knowledge of demand planning principles and hands‑on operational experience
* Strong team management, influence and hold 3PLs accountable
* Excellent organisational and communication skills, with proven experience collaborating with major retailers
* Highly proficient in Excel and comfortable with technology; proactive and adaptable in fast‑moving environments (Power BI is a plus)
* Skilled at identifying potential issues early, building strong stakeholder relationships, and remaining calm under pressure to meet deadlines and performance targets
If you’re a skilled planner with a background in working with retail customers, I’d love to hear from you. Feel free to apply directly or reach out at .