Your Role
and What You'll Be Doing
We are looking for a part-time Receptionist to join our Chichester office. The hours of work will be 13:30–18:00, Monday to Friday.
As a Front of House Receptionist, you will need to demonstrate excellent people skills and oversee the operation of client boardrooms, meeting rooms, seminars, video conferencing facilities, room booking systems, and all associated front-of-house services. You will work closely with your colleagues to ensure clients and visitors enjoy a seamless experience. You should be passionate about delivering a first-class service, meeting deadlines, and handling any challenging client issues professionally.
Key Responsibilities
1. Meet and greet clients in a professional and friendly manner, providing excellent customer service and going the extra mile to exceed expectations.
2. Be fully aware of and able to manage all reception and security procedures, including meeting room bookings, presentation and video conferencing equipment, visitor management processes, and site security arrangements.
3. Liaise with catering, meeting room technicians, maintenance, and IT departments to ensure the smooth provision of services to meeting rooms and client areas.
4. Be knowledgeable about all catering options available and advise meeting organizers accordingly.
5. Handle printing, copying, and scanning requests from meeting room users and clients, diverting work to the reprographics team where necessary.
6. Compile monthly management information for the Office Manager, reporting on client meeting room usage and trends.
7. Use Workspace, the current meeting room booking system, to manage calendars and ensure rooms are allocated according to firm requirements. Proactively manage overruns and communicate effectively with affected parties.
8. Ensure reception and client meeting rooms are tidy and stocked with the correct items at all times, and that brochures and materials are up to date.
9. Manage items delivered to reception in accordance with the firm’s SLA, ensuring they are safely passed to the relevant recipient.
About You
10. Experience working in a similar customer-facing environment
11. Experienced in a customer service/partnering role; highly customer-focused
12. Proven ability to develop support services to quality standards within a demanding business environment
13. Practical experience of working within Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
14. Positive attitude and willingness to learn new procedures
15. Strong client care and service skills
16. Attention to detail and a proactive approach
17. Good general management skills
18. Strong IT skills, including knowledge of a range of software packages
19. Effective communicator, both verbally and in writing
20. Excellent time management skills with the ability to plan work to meet challenging, conflicting, and demanding pressures and timescales
If this sounds like you, we’d love to receive your application.
Our Benefits - What We Can Offer You
21. 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
22. Generous and flexible pension schemes.
23. Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
24. Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.