Job Summary
We are seeking a dedicated and enthusiastic Customer Service Advisor to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with enquiries, resolve issues, and ensure a positive experience. A strong ability to communicate effectively and analyse customer needs is essential for success in this position.
Duties
* Respond to customer enquiries via phone and email in a professional and timely manner.
* Analyse customer feedback and issues to provide effective solutions and recommendations.
* Communicate clearly with customers regarding products, services, and policies.
* Collaborate with other departments to resolve customer issues efficiently.
Experience
* Previous experience in a customer service role is required.
* Proficiency in using CRM software is advantageous.
* Strong analytical skills with the ability to assess situations and provide appropriate solutions.
* Excellent verbal and written communication skills are essential for interacting with customers effectively.
* A proactive attitude towards problem-solving and a commitment to delivering outstanding service are crucial for this role.
If you are passionate about helping others and possess the skills outlined above, we encourage you to apply for this exciting opportunity as a Customer Service Advisor.
Job Types: Full-time, Permanent
Experience:
* Customer service: 1 year (preferred)
Work Location: In person