CCTV Operator
Business Unit: Hertfordshire
Location: Hitchin
Job Role
To complete daily Control Room operations and tasks are completed as per our contractual agreements.
Duties
* Proactively react to all incoming enquiries on the CONFIRM system.
* Call handling for Emergency Services.
* Closely follow the Defect Management Approach (DMA) to determine defect priority and reassigning defects to other teams where necessary.
* Seamless scheduling and monitoring of works to the Operations team.
* Review and process follow on works for permanent repairs.
* Monitor and provide information on traffic conditions in Hertfordshire.
* Providing real time information to stakeholders and the public.
* Proactively manage the Network using ITS systems and tools.
* Effective network liaison internally with Network Management team and externally with Emergency Services and National Highways teams.
Person Specification
* Communication skills are key.
* Professional and courteous telephone manner.
* Confident with technology and systems.
* Proficient with the Microsoft Package.
* Hands on and proactive attitude.
* Control Room experience (desirable but not essential)
Contract Type: Permanent
Hours: Full Time Monday to Friday
Fairness Inclusion & Respect
Fairness, Inclusion and Respect (FIR) at Ringway is about recognising and celebrating each other's differences and what they bring to the team.
Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
Ringway recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.