Role: Customer Service Claims handler
Location: Liverpool
Working hours: 37.5 hours per week; Monday to Friday on rota basis 8.00am - 8.00pm, 1 in 3 Weekends 9.00am - 5.00pm.
Salary: £25,877 per annum plus the opportunity to earn a performance related bonus of £4200 paid on a quarterly basis, once established within your role.
THE START DATE FOR THIS ROLE WILL BE 8TH SEPTEMBER.
What you will be doing:
Providing a professional and proactive response in assessing claims in line with policy and procedure
Providing an empathetic service to clients who have been involved in road traffic incidents
Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
Handle First Notification of Loss (FNOL) calls, entering relevant claims details
To monitor and manage claims ensuring all services are provided in an agreed timescale
Assessing new claims in accordance with policy terms and conditions
Identify and initiate any potential recoveries from 3rd parties
Handle any complaints in line with FCA guidelines
Identifying key requirements for replacement vehicles
Work to agreed SLA's and KPI'sWhat we're looking for:
Excellent customer service skills
Naturally empathetic and the ability to connect with people
Quick fast paced problem-solving ability
Positive can-do attitude
Good IT skills and a confident communicator
Motivated self-starter
Passionate about working as part of a team
Have the ability to make fast, informed decisions
Good sales, negotiation and persuasion skills
Excellent organisational and prioritisation skills with a strong attention to detail
Have a desire to develop skills and experience within the insurance industry.
The Ability to deal with challenging customers and third party insurersWhy Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:
Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.Reward, Recognition and Culture:
Long Service Award paid on 5,10- and 15-years' service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events.All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered