Contact Centre / Call Centre Agent - Inbound Telephony Customer Service Agent (Remote - Birmingham based) Location: Remote working - 1st week & 4th week are based at Birmingham training centre (non-negotiable) - all other working weeks are fully remote. Training: Remote but 1st week & 4th week are based at Birmingham training centre (non-negotiable) Hours: Monday to Friday 9-6pm (9am - 5.30pm or 9.30am - 6pm) Start date: 27th October or the 3rd of November End date: End of January 2026 Contract Details: Temporary Pay rate: £12.21 per hour About Our Client: Our client is a leading insurance company that believes in delivering exceptional customer service. They pride themselves on providing quality solutions and support to valued customers in the insurance industry. With a positive and collaborative work culture, our client is dedicated to ensuring both customer satisfaction and employee success. Responsibilities: Resolve customer queries and provide prompt solutions via telephone and email Collaborate with colleagues, managers, and other teams to ensure timely customer resolutions Manage inbound customer enquiries, adhering to service level agreements (SLAs) Record customer interactions accurately and follow up on associated tasks until they are resolved Liaise with internal teams to gather information and address complaints effectively Deliver excellent customer service, maintaining a positive and empathe...