Join to apply for the Membership Engagement Officer role at TipTopJob.
A GBP 40,663.00 per annum + benefits which include generous annual leave entitlement, pension scheme, life assurance, private health care, cycle to work scheme. We also have on‑site parking.
Hours: Full time, 35 hours per week. The role is based in Cambridge, offering hybrid working. We are a family‑friendly employer and take a flexible approach around personal commitments when agreeing work patterns.
About the organization
We work to make the internet a safer place. Never has a truer word been spoken of the Internet Watch Foundation. Our work is trusted by police, governments, and technology companies. Our tech‑for‑good services are used by over 200 companies, including some of the tech giants. And now you could be part of our team to help us in our mission.
You’ll possess the right personal attributes to make a difference to the lives of sexually abused and exploited children around the world.
Key responsibilities
* Deliver the membership value and benefits experience that supports the retention, stewardship and engagement of IWF Member organisations.
* Work closely with the Membership Engagement Manager to ensure our Members receive outstanding support, make full use of IWF services and remain committed to the organisation over the long term.
* Help deliver a Member Engagement Strategy that builds strong, enduring relationships with our Members, driving service uptake and maintaining low attrition rates.
* Oversee the end‑to‑end processing of membership renewals, coordinate with internal teams and external stakeholders, and support the effective handover and nurturing of new Members from the Membership Sales team, with a particular focus on first‑year engagement.
* Present information confidently to groups, and set up events such as workshops and formal roundtable discussions.
* Monitor and maximise Member use of IWF services to reinforce both the real and perceived value of Membership.
* Track and report on membership income, numbers and budget lines, providing accurate and timely information to support decision‑making.
* Use systems such as Salesforce, SharePoint and Microsoft Office Suite to maintain accurate records, produce reports and support effective member communications.
* Contribute to the day‑to‑day delivery of membership services, working collaboratively with colleagues across the organisation.
Desired qualities
* Outgoing, highly organised, detail‑focused and confident working with stakeholders.
* Comfortable with relationship management, events, administration, reporting and coordination.
* You will not be required to view criminal images.
* You will enjoy working in a purpose‑driven organisation where strong engagement and professionalism are essential.
Benefits
* Competitive salary (GBP 40,663.00 per annum) plus benefits.
* Generous annual leave entitlement.
* Pension scheme.
* Life assurance.
* Private health care.
* Cycle to work scheme.
* On‑site parking.
Job details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Other
* Industries: Advertising Services
Formal interview will take place on Tuesday 3 February 2026.
If you feel you are a suitable candidate and would like to work for Internet Watch Foundation, please proceed through the following link to be redirected to our website to complete your application: iwf.uk/careers.
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