Overview
PURPOSE & IMPACT: The role enables Supplier Assurance Managers to operate effectively and make informed, risk-based decisions by acting as a key coordination bridge between Suppliers, Procurement, Manufacturing Quality, R&D, and other supplier assurance stakeholders.
Focused on a specific buying segment, the role supports the end-to-end delivery of supplier assurance activities for that segment, ensuring food safety, quality, regulatory compliance, and data integrity. The role drives timely issue resolution, maintains high-quality and up-to-date documentation, and facilitates cross-functional collaboration to support robust supplier risk management and informed business decisions.
Responsibilities
First Line Supplier & Stakeholder Support
1. Act as the first point of contact for supplier assurance queries, issues, and information requests, both internally and externally
2. Investigate and resolve routine matters independently, escalating complex or high-risk issues appropriately
3. Maintain clear, consistent communication with suppliers and internal stakeholders
Supplier Assurance Process Support
4. Support execution of supplier assurance processes, including obtaining supplier documentation, alerts, certifications, and responses to questionnaires
5. Collate, analyse, and summarise supplier data to support risk assessments and business decision-making
6. Ensure supplier assurance systems are maintained with accurate and up-to-date information
Supplier Approval & Due Diligence
7. Complete administrative and coordination activities related to supplier approval and onboarding
8. Review supplier documentation for completeness and compliance against defined standards
9. Maintain accurate and current supplier due diligence files for the designated segment
10. Ensure ongoing updates of supplier assurance documentation, including risk assessments, self-assessment questionnaires, and certification status
Performance Monitoring & Reporting
11. Supports sourcing process - analysing and summarising responses from suppliers to Alerts, RFIs etc.
12. Support Supplier Performance Review Meetings and internal review forums by gathering and consolidating data from supplier assurance systems and cross-functional sources
13. Provide trend analysis and structured insights to inform discussions and actions
14. Prepare presentations, dashboards, and status reports for Supplier Assurance Managers and key stakeholders
Issue & Incident Support
15. Assist in the investigation of supplier-originating quality, food safety, and integrity issues, ensuring timely tracking and resolution of corrective and preventive actions
16. Maintain up-to-date status tracking of supplier issues, audits, corrective action plans, and close-outs for the segment
17. Provide support in responding to supplier non-conformances, complaints, and incidents
Cross-Functional Collaboration
18. Maintain strong collaboration with Procurement, Manufacturing Quality, R&D, FSQR Data & Analytics teams, and other relevant stakeholders to ensure smooth delivery of supplier assurance plans and processes
Qualifications
19. Food or Science degree or equivalent
20. HACCP/Food Safety Level 3
21. Experience of working in quality or food safety or technical roles in multi-national, commercial organisations of scale is essential. FMCG and Food Manufacturing sector experience preferred
22. Exposure to food safety, quality management systems, supplier approval, or regulatory compliance processes
23. Strong organisational and prioritisation skills with high attention to detail
24. Ability to analyse and interpret data, identify trends, and summarise insights clearly in order to support risk assessments or business decisions
25. Structured and disciplined approach to documentation and process compliance
26. Clear written and verbal communication skills
27. Confidence to follow up, challenge constructively, and escalate where appropriate
28. Ability to manage multiple stakeholders and maintain alignment