Reporting to the Spa Manager, you will be
responsible for meeting and greeting our guests and members whilst also making
repeat and new bookings. You will be responsible for maximising the revenue of
the Spa through effective scheduling, treatment room bookings and product
sales. You will deliver exceptional financial results within Spa treatments,
fitness and membership department. You will lead by example by providing a warm
welcome to clientele whilst striving to provide outstanding service.
What we are looking for
The ideal candidate will have a customer service background in luxury Spas
ideally based within five-star deluxe hotels. You are likely to have relevant
NVQ or professional qualifications although your passion for the job will be
what sets you apart.
To be successful in your application you will
already have experience from within a luxury service environment along with an
excellent understanding of the 5-star hospitality industry. You will be an
immaculately presented individual who possesses authentic yet impeccable
customer service skills with your ability to engage with our guests being one
of your greatest assets.