Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years. Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors. We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career. Pay Range £25,000 pa Job Description Are you passionate about technology and ready to kick-start your career in IT? Join us as a Cloud Support Analyst and become part of a team that’s transforming the way our colleagues work through modern digital tools. About the Role This is a fantastic opportunity, and you’ll be supporting our co-members (colleagues) in using digital workplace tools like Microsoft 365, helping them work smarter and more securely. You’ll be the first point of contact for IT support – whether it’s via email, phone or our service desk system – helping to resolve issues, answer questions, and guide users towards best practices. You’ll also coordinate with other technical teams to make sure problems are solved quickly and efficiently. What You’ll Be Doing Responding to IT support queries and incidents Triaging issues using FAQs and knowledge base articles Coordinating with other teams when needed to resolve more complex problems Advising users on how to get the most out of Microsoft 365 and other digital tools Tracking and updating service desk tickets to ensure smooth resolution Promoting safe and secure ways of working with devices and data What We’re Looking For You don’t need loads of experience – just a genuine interest in IT and a willingness to learn. We’ll support you with training and development to help you grow your skills. Ideally, you’ll bring: A passion for customer service and digital technology Basic knowledge of Microsoft 365 and Windows 10 Good communication and time management skills A proactive attitude and eagerness to learn An understanding of IT support processes (e.g. ITIL) – desirable but not essential How We Measure Success Quick and effective resolution of support tickets High levels of user satisfaction Increased adoption of digital tools and services Strong first-time fix rates and response times Training & Development We’re committed to helping you grow. You’ll have access to: On-the-job training Self-service learning resources Opportunities to explore different areas of IT Feel what it’s like to truly belong… All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.