The Role
As an Operations Manager, you will act as the trusted second-in-command to the Head of Operations, taking ownership of day-to-day performance across multiple regions. You will be at the heart of service delivery—ensuring teams, assets, and processes are aligned to respond quickly and effectively to time-critical situations.
This is a role for someone who leads from the front, makes confident decisions under pressure, and is motivated by driving measurable operational improvements.
The role:
* Leading multi-regional operational teams to deliver exceptional service
* Overseeing scheduling, resource deployment, and asset utilisation
* Driving efficiency, process improvements, and service performance
* Acting as a key escalation point during urgent or out-of-hours situations
* Championing a strong safety-first culture and compliance standards
* Coaching, mentoring, and developing high-performing teams
* Managing end-to-end operations including planning, engineering, logistics, and procurement
* Using data and KPIs to improve performance, reduce costs, and enhance customer satisfaction
Ideally you will have:
* Proven experience in operations leadership within a fast-paced or technical environment (e.g. HVAC, plant hire, engineering, or similar)
* Strong decision-making ability, especially under pressure
* A proactive, solutions-focused mindset with excellent organisational skills
* Experience managing multiple priorities, teams, and regions
* A leader who can inspire teams, challenge performance, and drive accountability
* Willingness to take ownership beyond standard hours, including on-call support
* High workforce utilisation and operational efficiency
* Exceptional safety and compliance standards
* Strong customer satisfaction and repeat business
* Continuous improvement across processes and team performance