Your responsibilities:
Platform Governance
- Define and maintain governance frameworks for ServiceNow, including CSDM implementation and RACI matrices.
- Ensure compliance with enterprise architecture and security standards.
Integration Delivery
- Lead integration initiatives such as SAP GRC Access Control with ServiceNow under the CCT Programme as well as Cloud Discovery.
- Collaborate with technical teams to deliver scalable and secure platform integrations.
Stakeholder Engagement
- Act as the primary liaison between product, engineering, and service support teams.
- Facilitate workshops and stand-ups including the ServiceNow Leadership Stand-Up.
Strategic Tooling Initiatives
- Contribute to AI productivity tooling showcases.
- Represent the Tech Tooling team in quarterly showcases and innovation forums.
Operational Excellence
- Monitor and improve ITSM & ServiceNow tooling performance.
- Maintain documentation and reporting for platform enhancements and stakeholder communications.
Your Profile
Essential skills/knowledge/experience:
- Proven experience in product management within enterprise technology environments.
- Strong understanding of ServiceNow platform capabilities and governance models.
- Experience with integration delivery particularly ITSM tools.
- Excellent stakeholder management and communication skills.
- Familiarity with AI and automation tooling is a plus.