Uniserve, the UK's leading independent logistics and global supply chain management provider, is looking for a motivated and detail-oriented European Operator to join our dynamic team. In this role, you will be responsible for operating our Pan European surface transport services, liaising with partners, carriers, and clients, while ensuring compliance with company procedures and delivering excellent customer service.
Key Responsibilities:
* Operate and manage allocated jobs in line with company systems and procedures, with particular focus on One World and Multi Freight platforms.
* Liaise professionally with carriers, partners, and clients to ensure smooth operations and customer satisfaction.
* Administer financial and operational aspects of shipments, ensuring timely invoicing and accurate cost allocations.
* Deliver exceptional customer care while managing client expectations effectively.
* Maintain commercial awareness by monitoring profitability, new and lost clients, and market opportunities.
* Ensure compliance with customs clearance requirements, duties, and taxes.
* Complete weekly reports, customer updates, and KPI dashboards as required.
* Escalate issues promptly to supervisors or managers to protect business interests.
What We're Looking For:
* Previous experience in European road freight or transport operations (preferred but not essential).
* Strong communication and negotiation skills.
* Commercially astute with the ability to ensure jobs are profitable.
* High attention to detail, excellent time management, and ability to multitask.
* Professional, helpful, and courteous conduct at all times.
* Willingness to learn, share knowledge, and contribute to a positive team culture.
Our Benefits:
* Competitive Salary: We value your skills and commitment.
* Discretionary Bonus: Because your hard work deserves to be rewarded.
* Pension Scheme: We've got your future covered.
* Annual Salary Review: Your growth matters to us.
* Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
* Interest-Free Company Loan: We're here to support you.
* Free On-Site Parking: Convenient and hassle-free.
* Cycle to work scheme
* Referral Bonus £750: Spread the word and earn some extra cash.
* Care First Lifestyle Programme: Because your well-being matters.
* Flu Jabs Annually: Stay healthy, on us
* Life Assurance: We've got you covered.
* Electric Vehicle Charging Points at Work: Embrace sustainable transport.
* Flexible Career Pathway.
* Supply Chain Academy Education Courses: Expand your knowledge through our Apprenticeships and Commercial Courses.