To provide routine secretarial and administrative support to the Advanced Multiple Sclerosis (MS) Nurse Practitioner, contributing to the effective delivery of services for patients across Milton Keynes. Duties include filing, photocopying, scanning, and organising clinic notes, typing routine correspondence, taking and passing on messages, maintaining an organised office environment, booking appointments, updating patient information, supporting administrative processes, and maintaining the service outcomes database.
Responsibilities
* Provide routine secretarial support to the Advanced MS Nurse Practitioner.
* Assist with administrative tasks such as filing, photocopying, scanning, and maintaining clinic notes.
* Type correspondence and reports, organise meetings, maintain diaries, and manage the filing system.
* Assist the Advanced Nurse Practitioner in all administration duties related to the day‑to‑day running of the service.
* Support safe, effective, and responsive service delivery.
* Maintain required levels of access for patients and referrers.
* Answer calls, collect relevant information, and log details into the database.
* Monitor emails, record information, and log details into the database.
* Schedule nurse clinic appointments and telephone consultation slots, including printing clinic lists.
* Enter calls into scheduling appointment slots within the time frame.
Qualifications
* Basic computer skills with proficiency in Microsoft Office, particularly Excel.
* Strong communication and organisational skills.
* Attention to detail and ability to maintain confidential information.
* Knowledge of relevant clinical documentation and data management practices (preferred).
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