Job Title (Possible): Repairs Planner / Repairs Scheduler
Location: Teddington, TW11
Salary: Day rate to be discussed depending on experience
Contract: Temp to perm
Hybrid working.
Role Purpose
* Manage and coordinate repairs service from first customer contact through to job completion.
* Schedule and allocate routine, planned, and emergency maintenance / repair tasks (internal or via contractors/technicians).
* Act as the main point of contact for tenants/residents raising repair requests; manage communications, appointments, and updates.
* Monitor cases through to resolution, including tracking of job status, follow-ups for complex or long-term repairs, liaising with surveyors or technical teams for escalated cases.
* Work with internal teams, repairs/maintenance technicians (e.g. carpenters, trades), subcontractors, suppliers - ensuring jobs are scheduled, materials procured, and compliance with safety/regulations is maintained.
* Maintain accurate digital records / case management in companies systems.
Key Responsibilities / Duties
* Take initial repair requests from tenants (via phone, online, email) and log them in the system.
* Prioritise and categorise requests (routine, urgent, emergency, planned works, communal works).
* Liaise with tenants/residents to arrange appointment slots (AM/PM), confirm access, and follow up on cancellations or rescheduling requests.
* Allocate jobs to technicians, internal teams or external contractors based on trade type, availability, location and priority.
* Monitor progress of works, chase outstanding or complex repairs, coordinate with technical/contractor teams for follow-ups, decants, re-visits if required.
* Handle associated administration: purchase orders, materials, supplier coordination, documentation (job sheets, compliance certificates, sign-offs).
* Maintain and update digital records and CRM / repair-management software.
Skills / Attributes Desired
* Experience in property maintenance, social housing, repairs coordination or a similar role with reactive/planned maintenance.
* Strong customer service skills, communication, interpersonal skills, ability to manage a high volume of cases.
* Organisational and time-management skills: scheduling, prioritising tasks, ability to handle emergencies and dynamic workloads. (Inferred from role scope.)
* Competence in using digital systems / CRM / repairs-management software, good IT skills, ability to maintain accurate records.
* Ability to liaise professionally with tenants/residents, contractors, internal teams, suppliers.
Please apply or call Leah Seber at Build Recruitment
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