We're looking for an organised, proactive, and hands‑on Operations Manager to help keep our busy GP surgery running smoothly. You'll play a key role in managing the day‑to‑day operations of the practice, supporting staff, and ensuring patients receive the best possible service.
* Supervise the reception and administrative team, ensuring the front‑of‑house service runs efficiently and patients receive a high standard of care.
* Plan, prepare, and manage staff rotas for reception, administration, and clinical support teams, ensuring safe and effective cover at all times.
* Monitor workload, workflow, and performance within the reception team, providing guidance, support, and training where needed.
* Manage annual leave, absence, and sickness reporting to maintain service continuity.
* Support recruitment, induction, and ongoing supervision of reception and administrative staff.
* Maintain accurate HR and training records, ensuring compliance with employment law and NHS guidance.
* Assist the Practice Manager with staff performance reviews, investigations, and informal HR matters.
* Oversee the smooth running of daily clinics, coordinating with clinicians to resolve scheduling or room allocation issues.
* Ensure health and safety checks, building maintenance, and supplier arrangements are carried out as required.
* Contribute to the development and implementation of policies and procedures to improve efficiency and patient experience.
* Act as a visible point of contact for staff queries, promoting teamwork, professionalism, and a positive working culture.
St Paul's Clinic is a city centre practice in the heart of Newport providing general medical services to a range of patients from different cultures and backgrounds. It is a vibrant working environment in which you are continually learning every day. Close to the M4 with links to Cardiff and Bristol and a designated car park.
#J-18808-Ljbffr