<div><ul><li>Training and daytime shifts: £12.65 per hour</li><li>Evenings and night shifts: £16.44 per hour</li></ul><p>Working Patterns: Part Time: 30/24/18 hours per week</p><p>Start date: From May 2026 onwards</p><h3>Job responsibilities</h3><ul><li>Answer calls from patients who need urgent medical help or advice.</li><li>Use the NHS Pathways system to assess symptoms and determine the next steps.</li><li>Provide reassurance, clear information and advice for safe patient outcomes.</li><li>Bring empathy, patience and professionalism to every call.</li><li>Make a difference with every conversation in this fast-paced, rewarding role.</li></ul><h3>Qualifications</h3><ul><li>GCSE grade A to C in English and Maths</li></ul><h3>Experience</h3><ul><li>Experience in customer service, patient or customer facing roles</li></ul><h3>Disclosure and Barring Service Check</h3><p>This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.</p><p>£12.71 an hour plus 30% evening and 45% weekend enhancement</p></div>