Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.
At Metro, it’s our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart.
Metro seeks an Import Airfreight Coordinator to join our Airfreight team in Heathrow to manage and operate air shipments from start to finish. We are seeking an enthusiastic and proactive individual who thrives in a fast-paced, dynamic environment to join our Airfreight team. You will have industry knowledge and develop strong client, airline and supplier relationships to ensure the highest level of service is delivered.
Key Responsibilities
* Manage air moves from start to finish, including inland transportation and haulage
* Develop and build relationships to ensure a high level of customer service is provided to clients
* Build strong working relationships with suppliers, airlines & overseas partners/agents
* Input shipment and cost and sales
* Communicate effectively with operations colleagues
* Ensuring that a 'customer is king' ethos is always applied in actions for the business
* Create and maintain customer standard operating procedures
* Communication with overseas agents and clients is clear, precise and effective
* Accurate & timely reporting to department Manager
* Take ownership and accountability to deliver operational excellence
* A ‘can do’ attitude is applied with all communications
* Creating operational reports and ensuring that anomalies are escalated appropriately
* Ensuring that Metros' policies and procedures are adhered to
Key Performance Areas
* Response to clients is timely and accurate
* Accurate and timely creation and issuance of deliveries and documentation. On Time delivery achieved.
* Airline storage is avoided wherever possible
* Freighting / Rating accuracy and timing meets the company policies
* Costs and Sales are known, controlled and managed
* Operational Reports and followed and anomalies escalated
* Country specific requirements observed and applied
General Skills
* Industry and operational knowledge of Airfreight - inbound, outbound, and cross trade
* Able to cope and accustomed to working under pressure to meet fixed deadlines
* Strong numerical and commercial skills
* Excellent written and verbal communication skills
* Excellent attention to detail
* Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office). Experience with Cargowise is preferable
* Proactive, team worker with strong time management and organisation skills
* Enthusiastic, flexible, and self-motivated
* Weekend overtime rota – one in four weekends you will work 4 hours on a Saturday or Sunday. Can be done from home
Why choose Metro?
* Competitive salary including a bonus which is paid twice a year!
* Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more
* Health cash plan
* Octopus Electric Vehicle car scheme
* Free parking
* Respectful working environment
* Plenty of opportunities for training and development