We have an exciting opportunity for a friendly and reliable Retail Sales Advisor to join the team at our PaintWell store in Fakenham. You will be responsible to provide exceptional service to our customers in branch, you will play a vital part in helping us serve customers and keeping the branch running smoothly - experience with our products isn't necessary, if you bring great customer service and team working skills to the table, we'll give you everything you need to succeed. Located on Clipbush Business Park Fakenham our PaintWell store proudly serves local homeowners and trades people with the broadest range of decorating materials - customers will find everything they need in store including trade and designer paints from a wide variety of brands and all of the decorating materials needed to complete their home décor projects. Part of the Brewers Group, PaintWell are dedicated to delivering high quality products and expert advice to all of our customers. The branch opening hours are Monday to Friday 7am - 5pm and Saturday 8.00am - 12pm. Ranked in The Sunday Times Best Places to Work 2025 - Brewers Decorator Centres are the largest independent supplier of decorating materials supplying both trade and retail customers across the UK. Still a family-owned business, we are proud of our wonderful heritage of over 120 years in our industry and the growth of our network to over 250 stores nationwide in the Brewers Group. We place great emphasis on the development and growth of our colleagues - our mantra is to "help one another succeed". To find out more about working with us visit www.Brewers.co.uk/careers We understand that Neurodiverse candidates or candidates with a disability may need adjustments or extra support in the application or interview process - we are committed to providing every candidate the opportunity and environment in which to succeed and we will support any reasonable request where we can.
Responsibilities
* Providing exceptional service to customers in branch, to deliver upon our reputation for quality Brewers service
* Using product knowledge to provide recommendations and help customers find the best product for their needs
* Mix paint for Customers, process specialist orders, and request special stock within the Branch network
* Build relationships with customers to fully identify their needs and allow us to provide a comprehensive service
* Keep our warehouse organised and safe, in line with company standards
* Promote seasonal and special items, including merchandising goods in-store to increase visibility and sales
* Unload deliveries and ensure stock is distributed throughout the store
Exceptional customer service and communication skills, to understand and translate customer requirements into product recommendations
* Approachable, possessing an open and friendly personality - happy to help both customers and colleagues
* Enjoys working and supporting a team, but can always be relied upon to work as an individual
* Keen to learn, develop skills, and progress within our industry
* Previous retail experience or product knowledge would be advantageous but not essential, as full training will be given to the right person.
Benefits
In return, we offer a comprehensive benefits package consisting of:
* Competitive rates of pay
* 31 days holiday including bank holidays increasing with service (Pro Rata for Part Time)
* Free life assurance
* 5% of your salary employer contribution to the pension plan (subject to employee contributions)
* Stream - a money management app that gives you access to a percentage of your pay as you earn it
* Brewers Colleague discounts give you huge savings on your home improvements
* Employee Assistance Programme - accessible to colleagues, partner/spouse and dependents
* Access to Medicash, an optional funded scheme where you can claim money back for the most common routine healthcare treatments
* Discounts and rewards with selected partners - major high street brands, supermarkets etc
* Additional financial assistance such as Cycle to Work Scheme, Season Ticket Loans and Helping Hand Loan Scheme for times of crisis,
* Staff uniform and uniform cleaning tax relief
* Comprehensive Induction Programme
* After a qualifying period, you will also be eligible for additional benefits such as profit-related pay, enhanced Maternity and Paternity pay and a chance to use one of our two Company Holiday Homes in Cornwall or the Lake District
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