Spa Manager - Banbury £33,000 basic salary plus benefits Are you passionate about wellness and exceptional customer service? Do you thrive in leading a team to deliver outstanding guest experiences? If so, this is an exciting opportunity to join a premium spa environment as a Spa Manager. Benefits: Complimentary breakfast or lunch Flexible working schedule 28 days annual leave, increasing with length of service Free gym membership Additional complimentary membership for a nominated person (after 2 years) Discounted spa treatments (30%) Discounted retail products (20%) Discounted food and beverages (50%) Ongoing career and personal development training Access to mental health, wellbeing, and employee assistance programmes Length of service recognition awards Staff awards and performance bonuses Discounts on entertainment and shopping Key Responsibilities: Oversee the day-to-day operations of the spa, ensuring a high-quality and relaxing experience for all guests Lead, motivate, and manage a team of therapists and support staff Develop and implement strategies to drive revenue and enhance customer satisfaction Deliver a range of spa treatments when required, including massages, facials, manicures, and pedicures Maintain exceptional standards of cleanliness, safety, and customer care Manage stock, budgets, and staff scheduling to ensure efficient operations Foster a positive, collaborative working environment that supports team development and growth About You: NVQ Level 2 & 3 in Beauty Therapy (or equivalent) Results-driven with a strong focus on KPIs Excellent interpersonal and customer service skills Strong written and verbal communication abilities Proven track record in delivering outstanding customer service Highly organised with the ability to manage multiple priorities Confident decision-maker with strong problem-solving skills Experience in team leadership and staff development Ability to build rapport, trust, and credibility with clients and colleagues Flexible approach to working hours, including weekends and holidays Desirable: Knowledge of premium skincare products and treatments The Opportunity: Join a leading organisation within the health and wellness sector, offering a supportive environment and clear opportunities for career progression. As Spa Manager, you will play a key role in delivering exceptional guest experiences while developing and inspiring your team. Ready to take the next step in your career? Apply today.