Director, Product – Payments Funds In (EMEA, APAC, MEPA) – London
JR0126320
Are you passionate about creating world‑class payment solutions and driving innovation in a truly global financial services organization? Would you like to lead the strategy and execution for expanding and optimizing a payments network that serves millions of customers worldwide? Are you ready to shape the future of how money moves in key regions across EMEA, APAC, and MEPA? Join Western Union as Director, Product – Payments Funds In (EMEA, APAC, MEPA).
We are seeking an experienced Director of Product to lead the regional execution and evolution of our funds‑in payments strategy. This role will oversee a high‑performing product team focused on expanding and optimizing our network of payment methods—critical to driving both near‑ and long‑term growth for Western Union. As a key member of the global Payments Product organization, you will shape and execute strategic initiatives that deliver innovation, efficiency, and market competitiveness. Your work will be grounded in competitive analysis, industry trends, business goals, and strategic partnerships, with a focus on enabling seamless, compliant, and cost‑effective customer experiences across the region. You’ll play a pivotal role in building a best‑in‑class remittance payments platform, helping us better serve customers around the world and solidify Western Union’s position as a leader in global money movement.
Role Responsibilities
* Lead and mentor a team of product managers responsible for the full product lifecycle—from ideation, discovery, and solution design to development, testing, launch, and ongoing optimization. Prioritize work for more junior members of the product team, directing the team’s efforts around run, grow, and transform‑type programs and initiatives.
* Drive the regional payments funds‑in roadmap, making strategic priority decisions informed by market research, customer insights, and business goals.
* Shape and evolve the way of working for the product team by establishing high‑performing stakeholder relationships with adjacent functions, and by refining agile and end‑to‑end PDLC practices.
* Create the conditions under which product teams can thrive by shaping our people/talent, process/procedure, product, and technology strategy. Ideate and pilot innovative ways of fulfilling our product mission.
* Own the product/platform roadmap and continuously make priority decisions based on business cases, market, user, and customer impacts. Act as steward to the investment made into our platforms by calling out risks and managing the total cost of ownership for any given capability. Establish market positioning objectives for complex products and platforms.
* Continuously educate the product team, as well as internal and external stakeholders on the vision, mission, current and desired future state of our products and platforms.
* Define and track KPIs and OKRs, regularly reporting to senior leadership on performance, impact, and strategic direction.
* Act as a change agent and driver of innovation.
Role Requirements
* 7–10 years of product management experience in financial services—preferably within payments—plus 5+ years managing teams.
* Strong ability to leverage customer insights, market trends, and data to inform and execute product strategy.
* Undergraduate or graduate degree in business, engineering, or a related field.
* Excellent leadership, communication, and stakeholder management skills.
* Proven expertise in both strategic and tactical product management, with hands‑on experience in agile methodologies and full end‑to‑end PDLC.
* Strong project management skills, including planning, coordination, and execution across complex initiatives.
* Experience in market research and identifying opportunities for product innovation and expansion.
* Communication Skills: Excellent writing and communication skills.
* A robust technological background and proven problem‑solving abilities with a solid understanding of technology and business processes.
* Track record of driving measurable impact through product delivery and team development.
Benefits
* Hybrid Work Model: The expectation is to work from the office a minimum of three days a week.
* 25 days annual leave – plus 8 public holidays.
* Comprehensive life & medical cover – including dependents.
* Contributory pension plan.
* Short‑term incentives, multiple health insurance options, accident and life insurance, and access to best‑in‑class development platforms.
* Access to role‑specific benefits as outlined in the local benefits package.
Diversity and Inclusion
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date
12-31-2025
#J-18808-Ljbffr