Job description:
On behalf of Nationwide, AMS are seeking for Inbound Banking Customer Service Advisors for a 12 month contract.
We're looking for Advisors to join our team. We're offering an £13.87 hourly rate, working between 8am - 8pm Monday to Sunday.
Start Date: 6th or 13th October 2025
You'll work 5 days out of 7, having 6 weeks' notice of your shift pattern. Early 8-4, Mid 9-5/10-6, Late 11-7/12-8, late off weekend. (Some weeks will have you six days working in to following week).
What you'll be doing
* Bring your enthusiasm for helping and we'll give you full training before you take a single call. Strong teamwork is built into the way we do things so, even at home, you'll have lots of support from friendly colleagues.
* Handling a range of inbound calls, you'll play a central role when it comes to supporting our members. We're a building society not a bank, so our customers are members of our Society. Their needs are at the heart of everything we do.
* If you thrive on a challenge, we are the place for you You will speak to upwards of 60 members a day.
* You could be guiding them through online banking or discussing our range of products and services, adapting your style to suit each customer, and making sure they get the outcome that's right for them.
About you
If you've got a customer service background, if you're a confident communicator and looking to take on a new challenge, this could be just the job for you. You'll also be comfortable using a computer or laptop.
You don't need financial services experience, you'll be fully trained. What's important is that you want to get things right for our members and leave them smiling. And we're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because we want our employees to reflect the diversity of our members, and thrive in an inclusive environment.
We need you to:
* Be passionate about doing the right thing for our members
* Be comfortable using a desktop/laptop computer.
* Have access to a secure and reliable internet connection
* Enjoy working within a fast-paced environment
* Show excellent attention to detail and accuracy
* Be confident on the phone and able to build rapport with our members.
What makes us different
Nationwide is the world's largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK's population. We've got the scale to compete with the big banks, but we're not a bank. As a building society, we're owned by our members – that's our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose:
Banking – but fairer, more rewarding, and for the good of society.
As champions of the mutual way, we challenge the financial sector status quo. We don't see customers as the engine of our own profit. We work on behalf of them. Always there when they need us. Supporting them and their lives.
When you're inspired by fairer finances, passionate about making a meaningful impact, and truly care about customers, you're one of us. An advocate for positive change.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
Next steps:
If you'd like to apply, just click the 'Apply now' button.
All candidates offered will need to be credit checked, Basic DBS and Right to Work documents available, ID and Proof of Address.
If we receive a high volume of relevant applications, we may close the advert early, so please apply as soon as you can.
Job Type: Temporary
Contract length: 12 months
Pay: Up to £13.87 per hour
Expected hours: 37 per week
Work Location: In person