IT Services Team Lead
* Calne, Wiltshire (with some travel to other sites)
* c£36,000 per year
* Plus 25 days holiday plus bank holidays, Pension (local government 22%), Life Insurance, etc.
The Opportunity:
Our client based in the Education sector are looking for an IT Services Team Lead who will be responsible for managing and supporting IT technicians across multiple schools within the organisation, ensuring high-quality IT service delivery and operational excellence.
This role combines line management, technical support and coordination with regional leadership to deliver business-as-usual (BAU) activities.
The post-holder also acts as a second-line technician for their allocated area, providing advanced troubleshooting and technical expertise.
NB: Candidates must be able to pass an enhanced DBS check upon joining the organisation.
Skills and Experience:
* Line manage, support and train IT technicians across one or more regions (up to 5 to 6 direct reports).
* Conduct regular performance reviews, coaching, and skills development for technicians.
* Ensure consistent service standards and adherence to Trust IT policies across all schools in the cluster.
* Provide operational technical support to the region(s).
* Serve as second-line technician for the region(s), handling escalated technical issues beyond first-line capability.
* Provide advanced troubleshooting for hardware, software, networking, and cloud services.
* Support project delivery within the trust, including device rollouts, network upgrades and system migrations.
* Strong technical knowledge of Windows, M365, networking and device management.
* Experience managing and developing IT Technicians.
* Full driving licence and access to a vehicle for travelling between sites.
Applications:
Please contact John Noonan here at ISR to learn more about our client working at the heart of the education sector based in Wiltshire as an IT Services Team Leader and how you can become a part of their ongoing success story