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Employee experience manager

Warrington
Village Hotels - Central Team
Experience manager
Posted: 18 August
Offer description

Location: Hybrid with National Travel when Required

The Company

Village Hotels is a UK-based hotel brand with soon-to-be 34 sites. We uniquely offer a mid-market hotel, a fitness club, and food and beverage options, including a Starbucks coffee retail unit, all under one roof. Our unique concept makes us very successful, often leading the market in revenue and currently growing with several new hotels and extensions planned for 2025.

The Role

As our Employee Experience Manager, you'll be responsible for developing and implementing strategies that enhance the overall employee experience. You will be a key player in driving our reward & recognition programs, boosting employee engagement, improving internal communications, and promoting wellbeing. You will help to maintain a positive workplace culture that aligns with our brand goals and objectives.

Working closely with the People & Development team, you'll support the attraction and retention of top talent to build high-performing teams. You'll collaborate with senior leadership, Hotel General Managers, and other key stakeholders to provide guidance and solutions for people-related challenges, helping to enhance HR processes and policies.

Key Responsibilities

* Implement engagement initiatives that align with our brand values and culture.

* Lead employee engagement surveys, analysing results to provide actionable recommendations.

* Coordinate initiatives that support workplace wellbeing, morale, and a positive team culture.

* Support talent acquisition strategies to attract and retain top talent in the hospitality industry.

* Partner with managers to create effective performance management processes and career development plans.

* Manage employee benefits programs and review them regularly based on employee feedback and industry trends.

* Project manage new group initiatives focused on People Management.

* Drive a culture of clear and engaging employee communication.

* Manage the execution of our "Big People Day" calendar and community activities.

* Promote our workplace culture on social media.

* Collaborate with our People Partners and Key Stakeholders to address cultural or engagement concerns.

Person Specification

* Previous experience within a large or multi-site hotel, hospitality, events, or retail environment.

* The ability to influence senior colleagues and managers with a confident and knowledgeable approach to HR best practices.

* A forward-thinking, bright personality with an intuitive, highly organised, and strategic approach.

* Ability to launch and implement initiatives and drive engagement ensuring on-going impact.

Work, Grow, Play!

Here at Village Hotels, we're all about embracing personality, individualism, and fun. Forget stuffy hotels built on formality; we create lively, modern spaces for our guests to work, eat, relax, play, and exercise. We have hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon. We rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you amazing benefits*, such as:

* Complimentary Health and Wellness Membership at your home club for you and a family member/friend, worth £1,500 a year.

* Significant discounts on hotel stays and food & drink at all our locations.

* Excellent training and development programs, including our Rising Stars and Talent Academy.

* A fun, supportive, and inclusive work environment with regular team events.

* Excellent Reward and Recognition incentive schemes.

* Have your birthday off, guaranteed.

* Electric car salary sacrifice scheme.

* Enhanced maternity and paternity benefits and pay.

* Financial wellbeing support, including salary drawdown via Wagestream.

* Access to our Employee Assistance Programme and up to 2 mental health days annually.

*T&C’s apply based on your contract.

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