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Your Next Opportunity
We're currently hiring a committed Control Room Operator to join our monitoring team based in Darwen. This is a permanent role with a set 4-on / 4-off shift schedule that includes both day and night shifts. You'll play an essential role in a professional team that provides around-the-clock security services to clients across the country.
This position suits someone who enjoys working in a fast-paced environment with high levels of responsibility and already has experience in CCTV monitoring and control room duties. In return, you'll receive a competitive salary, access to overtime, and the chance to grow within the company if you perform well.
What You'll Be Doing
* Controlling access to client sites through advanced video monitoring systems
* Responding quickly and professionally to alarm activations
* Providing excellent customer service over the phone in a clear and courteous manner
* Communicating with emergency services when necessary and following strict procedures
* Writing accurate and timely incident reports
What We're Looking For
We want dependable, detail-oriented individuals who can stay calm and make good decisions under pressure. You should have:
* A valid SIA CCTV Licence (Level 2 in CCTV Operations) - required
* Be at least 18 years old - required
* Previous experience in CCTV operations and working in a busy environment
* Strong written and spoken communication skills
* The ability to stay focused and composed in challenging situations
* A proactive mindset and ability to work independently
* Flexibility to work nights, weekends, and on a rotating shift pattern
* A professional approach, strong attention to detail in reporting, and a passion for great service
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