Solutions Engineer (Networking Bias)
Cirencester, Gloucestershire | Full-time | Starting ASAP
With over years of making the complex simple, Kubus enhances customers experiences by simplifying complex IT solutions, delivered through our managed expertise, leading vendor partnerships and global logistics capability.
Our people are at the centre of our community, building strong relationships and supporting one another, creating an environment where everyone can thrive. At Kubus, we recognise a collaborative working environment encourages greater outcomes and a positive experience for our customers, partners and wider community.
Our Values:
1. Passion - putting customers, partners and vendors first, delivering solutions at pace, and being passionate about driving change.
2. Agile - Embracing flexibility, remaining open to change, and adapting quickly to meet customer and market needs.
3. Community - Building strong relationships, supporting one another, and creating an environment where everyone can thrive.
4. Expert - Commitment to curiosity and excellence, constantly pushing boundaries, sharing knowledge and delivering value.
The Role:
To be a player manager within the project deployment team, managing a team of network, server and storage deployment engineers, whose role is to deploy projects from Statement of Work (SoW) to fully configured solutions.
We are looking for a technical resource who will deliver projects with their team as well as providing support to our NOC team where Engineering is required. The ideal candidate would be certified (or equivalent experienced of) Juniper Networks, Aruba Networks, Cisco Networks. Any experience of HPE, Dell, Everpure (Pure) or Nutanix server/storage/HCI is a bonus.
This is a Team Leader hands-on technical role with additional management duties, and the career path for this role would be suited to someone who wants to transition from Lead Engineer to Manager.
What You’ll Be Doing:
MANAGE
5. Reporting into the Head of Services, provide information on the team in terms of their workloads and their distribution across projects.
6. Work closely with the PMO and Project Managers to assign the correct Engineers to the correct projects.
7. Responsible for regular meetings and PDPs with Engineers
8. Responsible for the CRM (HaloPSA) in terms of the Engineer allocation across projects.
9. KPIs including Engineer utilisation and project CSATs where Kubus Engineers were the main resource
DELIVER
10. Install, configure, commission, and test solutions at customer’s premises.
11. To support customers wherever they are based in the world to deliver programmes of work, often for prolonged periods of time.
12. Liaise with customer representatives and third-party organisations to coordinate delivery.
13. Take on any role as required within the Delivery function, whether: Support Desk, TechOps, Warehouse, basic Project Management, Professional Services, Managed Services, Consultancy, and any other function as appropriate.
14. Work with and lead other engineers in delivery teams at customer sites and on projects.
15. Mentor and coach junior engineers.
16. Complete all project and delivery documentation, tickets, and systems updates.
17. Work with project managers and other delivery leadership in the preparation and planning of delivery.
TECHNICAL CERTIFICATION
18. Maintain all current and future industry and vendor certifications and ensure they remain active
19. Complete vendor led and self-study learning to complete certifications as required by the business
20. Identify potential training courses that will be of benefit to the individual and the business
PROFESSIONAL & MANAGED SERVICES
21. Attend customer site to deliver solutions and services
22. Ownership of assigned customer projects
23. Produce high quality customer documentation
What We’re Looking For:
24. Experience being a hands-on delivery technologist, particularly in leading brand networking, and other information infrastructure equipment and systems.
25. Happy to travel nationally and internationally for prolonged periods of time.
26. Valid UK passport with no constraints on travel.
27. Strong pragmatic problem solving skills.
28. Understanding of vendor technologies from HPE Networking and Cisco, with an understanding of HPE, Dell and Pure also a bonus.
29. Experience in cable and dress within a rack.
30. JNCIP, CCNP or equivalent networking certifications or experience for Aruba, Juniper, Cisco.
31. Self-sufficient strong grasp of networking concepts for IP addressing, vlans, wireless configurations.
32. Preferred understanding of orchestration and management platforms such as Juniper Apstra or Cisco SDA, ACI.
33. Ability to develop and maintain relationships with peers throughout the business and with customer contacts
34. Hands on experience with CLI and/or orchestration platforms
35. Strong communication skills, a ‘can-do’ attitude and a self-starting ethos
36. A desire to win, meet and exceed targets, and a personality that will inspire trusted long-term relationships with colleagues and Customers alike
37. Ability to manage multiple tasks/issues/projects concurrently and adjust as priorities change
38. Strong work ethic and ability to take initiative
39. Proven experience in working efficiently and meeting tight deadlines
40. Organised and meticulous, with a high level of attention to detail
41. Positive contributions to the organisation beyond the scope of normal responsibilities
What you’ll get:
42. Competitive salary & bonus scheme
43. Private healthcare & healthcare cash plan
44. Pension contributions above minimum requirement (matched up to %)
45. days holiday + bank holidays upon starting, increasing by a day each year to a maximum of days
46. Salary sacrifice electric vehicle scheme
47. Enhanced parental leave
48. Technology scheme
49. Cycle to work scheme
50. Reward & recognition portal – including discounts/cashback at hundreds of retailers
This is an excellent opportunity to join the Solutions team at Kubus during an exciting period of growth!
Based at: Wellington House, Cotswold Business Park, Kemble, Gloucestershire, GL BQ | + () |