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View more categories | View less categories | Sector: Customer Services | Role: Assistant | Contract Type: Permanent | Hours: Full Time
At M&G, our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back over 170 years, we offer a range of financial products and services through Asset Management, Life, and Wealth. All three segments work together to deliver attractive financial outcomes for our clients and superior shareholder returns.
Through our behaviors of telling it like it is, owning it now, and moving it forward together with care and integrity, we are creating an exceptional place to work for exceptional talent.
We consider flexible working arrangements for any of our roles and offer workplace accommodations to support your effective performance.
Customer Service Executive - Permanent
The Role:
The Customer Service Executive (CSE) contributes to a positive environment focused on delivering excellent service. The CSE is responsible for creating high customer satisfaction by providing exceptional support to customers and financial advisers. This role ensures a seamless experience in new business processing and ongoing servicing requests. Working within the M&G Customer Service Operations team, the CSE upholds our commitment to professional, efficient, and customer-centric service.
A key requirement is understanding our customers' and advisers' needs and how this role fits into delivering great service. Teamwork, collaboration, and role modeling our behaviors are essential. Quality and accuracy are critical to delivering excellent outcomes.
Individual performance is governed by M&G's HR policies and all relevant policies, legislation, and regulatory frameworks.
Key Responsibilities:
* Provide an excellent customer and adviser experience, supporting through new business and servicing journeys across various products.
* Accurately and efficiently process transactions and enquiries, verifying documentation and requirements.
* Collaborate across teams to ensure a seamless customer experience.
* Manage risks by adhering to M&G standards and escalating issues as needed.
* Maintain up-to-date knowledge of processes, policies, and products.
* Participate in learning and development to enhance knowledge and achieve team objectives.
Knowledge, Skills & Experience:
* Experience in a customer service environment, preferably within life and pensions financial services.
* Understanding of pension, annuity, or investment products is desirable.
* Strong organizational skills and meticulous attention to detail to ensure accuracy.
Work Level: Colleague
Recruiter: Sarah Mathers
Closing Date: 4 June 2025
We value diversity and inclusivity at M&G plc, supported by policies and employee networks. We welcome applications from all backgrounds, including those with disabilities or long-term health conditions. Candidates meeting minimum criteria will be offered an interview if they opt in to the Disability Confident scheme.
If you need assistance or an alternative application method due to a disability or additional needs, contact us at: careers@mandg.com
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