At the Bvlgari Hotel London, elegance, craftsmanship, and excellence define every guest experience. As Treatments Manager, you will play a pivotal role in leading our award-winning spa team and ensuring the highest standards of luxury wellness are consistently delivered.
In this role, you will oversee the daily operation of the treatment areas, managing scheduling, service flow, and therapist performance to create a seamless guest journey. You will inspire, coach, and develop a team of talented therapists, fostering a culture of professionalism, care, and continuous improvement. Working closely with the Spa Director, you will help shape treatment offerings, uphold operational excellence, and drive exceptional levels of guest satisfaction.
What we are looking for
The ideal candidate will have an operational knowledge and
demonstrated expertise of a luxury spa. You are likely to have relevant NVQ or
professional qualifications although your technical skills and flexibility will
be what sets you apart.
This position requires a leader with deep knowledge of luxury spa and wellness services, strong people management skills, and a passion for creating unforgettable experiences. You will combine commercial awareness with a genuine dedication to guest wellbeing, ensuring that every treatment reflects the prestige and sophistication of the Bvlgari brand.
You will be an immaculately presented individual who
possesses authentic and impeccable customer service skills with your ability to
engage with our guests being one of your greatest assets.
We encourage a diverse workforce however, you will be
required to have good levels of written and spoken English and be eligible to
work in the UK. Fluency in a second language would be beneficial.