Role Overview
To manage the service accounts, work with customers in a proactive way to ensure we improve our value with them, reducing cancellations and increase service sales, work closely with MOD/BEX R sales rep to accelerate lead generation
Otis is recruiting an Account Manager
Key responsibilities
1. Create and maintain long term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints
2. Defend portfolio, reducing cancellations and renegotiations value
3. Know OTIS Service Business to be able to, working with the branch team, provide the best possible solution to customers, generating the highest value for the company. Must be able to work in cross functional teams
4. Increase Service Sales, being able to create needs on customers and maximise profitability of each account
5. Increase Otis One Sales, being able to generate incremental subscriptions
6. Make proposals, decisions and close deals independently, according to company rules
7. Know maintenance service, strategies and procedures: contracts, strengths, CRM, RTV, competitors.
8. Manage annual price increase process.
9. Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team