Operations Manager 40 hours per week 5 days out of 7 (typically Monday – Friday although flexibility may be required) Salary: £45,000 - £50,000 per annum Basildon, Essex Permanent role Have you always wanted to use your transferable Operations Management skills in a role where what you do can truly make a difference every day? If so, we would love to hear from you! We have a vacancy for an Operations Manager to join our friendly team based at our Head Office workshop in Basildon, Essex. AK Lander has been in the memorial and masonry industry for over 150 years, and with a team of over 20 staff we have an excellent reputation in our field of expertise. Like many of our employees, you might not have considered this industry before, however with industry training provided and on-going career development, there are opportunities for you to learn and grow. The role You will lead a team of eight direct reports, drawing on your strong leadership skills to foster collaboration across all areas of the business—from the workshop to the office. Your ability to unify teams and maintain high standards of production quality will be key. Given the nature of our work with heavy stone, granite, and specialised tools and equipment, a high level of vigilance is essential. Prioritising health and safety, ensuring all team members are appropriately trained, and maintaining a safe working environment is critical. Key responsibilities: People Management Lead, support, and develop a diverse team including site staff, production operatives, and admin. Conduct performance reviews, manage recruitment needs, and oversee training and development. Promote strong communication, teamwork, and accountability across departments. Ensure the Westerleigh Group Values (Safety First, Exceptional Care, Uniquely Personal, One Team) are consistently demonstrated.Commercial & Profitability Monitor operational costs and identify areas for savings or efficiency gains. Contribute to pricing strategies and project costings. Drive performance metrics to enhance productivity and profit margins.Health & Safety Ensure full compliance with UK Health & Safety legislation across site. Regularly audit sites, conduct risk assessments, and implement corrective actions. Lead safety training, toolbox talks, and promote a culture of safety across all teams.Production & Materials Oversee the production and scheduling of materials to meet project timelines. Coordinate between supplier, factory, and installation teams to ensure efficient workflow. Maintain quality standards throughout the processing of stone.Service Delivery Ensure projects are delivered on time, within budget, and to client specifications. Liaise with clients and project managers to track progress, manage expectations, and address issues. Oversee transport, logistics, and installation scheduling.Administration & Compliance Oversee operational reporting, project documentation, and compliance records. Ensure all administrative processes support operational efficiency and data accuracy. Ensure exceptional client serviceAbout you Experience as an Operations Management / Business Manager / Site Manager role. We are open to experience from a range of different industries as well as from the funeral / bereavement sector. People leadership experience (you will have 8 direct reports). Good understanding of UK Health & Safety legislation and best practice. Demonstrated experience leading teams and managing cross-functional operations Working knowledge of Microsoft office suite. Excellent communication, organisation, and problem-solving skills. Ability to work under pressure and manage multiple priorities. Experience of working in a professional working environment. Ability to work under own steam but also as part of the team. Strong commercial awareness and experience in budget management or cost controlWhat We Offer If you would like to join the team at AK Lander, you can be sure of a warm welcome, ongoing development and a sense of pride by truly making a difference every day to the families that we serve. In addition to salary, you will also be eligible for the following benefits: 33 days holiday (including 8 days bank holiday) Life assurance Access to a wide range of retail discounts and wellbeing support Ongoing learning & development Pension scheme Employee Assistance Mental Health Ambassadors Free parking What next? Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive