### Job Introduction# **Administrative Assistant (Part-Time)**---#### **About the Role**We are seeking a proactive and organised **Administrative Assistant** to join our Facilities Management team at Beath High School. This is a key support role responsible for ensuring the smooth operation of our helpdesk, coordinating planned and reactive maintenance, and maintaining effective communication with customers, suppliers, and colleagues.If you enjoy problem-solving, providing excellent customer service, and working in a structured administrative environment, we would like to hear from you.---#### **Key Responsibilities*** Operate the Facilities Management Helpdesk professionally, handling all incoming calls and emails efficiently.* Accurately log and monitor service requests, escalating any potential issues promptly.* Schedule planned preventative maintenance (PPM) and reactive works with customers and vendors.* Raise purchase orders and update records on the FM Helpdesk system.* Run regular reports on outstanding work orders and contracts.* Prepare and complete weekly trading and month-end reports.* Provide general administrative support to the Facilities Manager and wider team.* Participate in ongoing training and identify opportunities for process improvement.---#### **About You**You will have excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a busy environment.**Essential Skills and Experience:*** Experience working in a Facilities Management Helpdesk or Call Centre environment.* Strong IT skills, with a basic understanding of computer hardware, peripherals, networks, and shared systems.* Confident keyboard and data entry skills.* Proven ability to build productive working relationships with customers and suppliers.* A customer-focused approach with a professional telephone manner.**Desirable Skills:*** Familiarity with FM Helpdesk systems or similar platforms.* Experience using Microsoft Office applications, particularly Word and Excel.* Understanding of KPIs and performance measurement.* Knowledge of database management and reporting tools.---#### **Personal Attributes*** Customer and service focused* Collaborative and team-oriented* Detail-driven and reliable* Adaptable and eager to learn* Strong problem-solving and influencing skills---### **What We Offer**Being part of **Sodexo** isn’t just about having a job—it’s about building a career and making a real impact. In addition to competitive pay and a fantastic work-life balance, we offer:* **Wellbeing Support** – Access to mental health and wellness platforms, plus a 24/7 virtual GP.* **Employee Assistance Programme** – Confidential support for legal, financial, and personal matters.* **Exclusive Discounts** – Save on retail, travel, dining, and more through the Sodexo Discounts Scheme.* **Financial Benefits** – Salary Finance Platform to help with money management and savings.* **Retirement Planning** – Membership in the Sodexo Retirement Plan.* **Career Development** – Learning and training opportunities to help you grow.* **Cycle to Work Scheme** – Save money and stay fit while commuting.* **Volunteering Opportunities** – Give back to your community with our support.* **Full Training & Uniform Provided** – We set you up for success from day one.---### **Join Us Today!**If you’re looking for a rewarding role in a company that values its people, apply now and start your journey with **Sodexo**.Sodexo and our clients are committed to safeguarding and promoting the welfare of children. Certain roles require background checks, including Protecting Vulnerable Groups (PVG) screening.### *We reserve the right to close this advert early if we receive a high number of applications. Don’t miss out—apply now!***Location:** Beath High School, Foulford Road, Cowdenbeath, Fife, KY4 9BH **Hours:** 20 hours per week, Monday to Friday **Rate:** £13.75 per hour **Benefits:** Free on-site parking| Location | Cowdenbeath, United Kingdom |
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