Job Title: Senior Customer Support Management Professional
Location: Yeovil, UK (Hybrid) 3 onsite 2 at home
Pay Rate: £24-£30 per hour
Hours: Monday - Friday 37 hour work week with core hours of 9:00-16:00; some flexibility expected for customer or travel needs.
About the Role:
Honeywell Aerospace Technologies is seeking a driven and customer-focused Senior Customer Support Management Professional to support a high visibility transformation programme. This project-based role requires strong customer-facing capability, organisational excellence, and the ability to work independently while coordinating across multiple internal and external stakeholders.
You will be the primary liaison supporting a key customer escalation, working closely not only with the customer but also with Honeywell's internal Supply Chain, Engineering, and Programme teams, as well as external stakeholders such as Ontic. Approximately 60-70% of the role will be customer-facing, with the remaining responsibilities focused on internal coordination and supply chain engagement.
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Key Responsibilities
Customer Engagement & Programme Delivery
* Lead day-to-day customer relationship management, ensuring exceptional service delivery and satisfaction.
* Act as primary point of contact for escalations, supporting recovery plans, communication flow, and expectation management.
* Build strong working relationships with key customer partners, including Ontic, and strengthen trust across the programme.
Operational & Supply Chain Interaction
* Drive internal supply chain engagement to support customer commitments, programme milestones, and on-time delivery targets.
* Liaise proactively with Honeywell Yeovil teams and cross-functional stakeholders to ensure alignment on priorities and risk mitigation.
* Support sourcing/procurement-related coordination as required.
Process & Continuous Improvement
* Identify gaps in current customer support processes and recommend or implement improvements.
* Contribute to operational excellence initiatives across customer support, supply chain, and programme functions.
Programme Leadership & Reporting
* Operate with minimal supervision in a semi-autonomous environment, taking ownership of outcomes and driving actions to closure.
* Support transformation project reporting, tracking, and governance activity.
* Provide timely and accurate updates to the Senior Project Manager and leadership teams.
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You Must Have
* 3+ years of proven experience in Customer Support Management or a similar customer facing, operational, or programme role
* Strong organisational capability, drive, and the ability to work independently.
* Experience working with ERP systems (ERP familiarity required; SAP strongly preferred).
* Demonstrated ability to build relationships across customers, suppliers, and internal stakeholders.
* Ability to work in a fast-paced environment and manage multiple priorities.
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We Value
* Degree in Business Administration, Supply Chain, Engineering, or a related field.
* Aerospace or industrial sector experience (preferred but not required).
* Background or exposure to procurement, supply chain, or sourcing (highly desirable).
* Strong decision making and problem-solving skills.
* High emotional intelligence and strong communication skills.
* Passion for exceptional customer service and continuous improvement.
Apply Now:
If you meet the mandatory requirements and are ready to take the next step in your engineering support career, we would love to hear from you!
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