Overview
Meetings & Events Coordinator - King Street Townhouse Hotel & Spa. THG Ingenuity is seeking a M&E Coordinator who will work with the M&E Sales Manager, Head of Sales and Reservations Team to maximise revenue opportunities, spot and analyse market trends, through a proactive approach to client needs. He/she will also work closely with the hotel team and ensure bookings are completed to the highest standard with great attention to detail, in order to guarantee a smooth running of the event for the operations team and excellent guest experience. He/she will work towards set individual as well as team targets and KPIs to drive revenue across key areas.
About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
Responsibilities
* Maintains an excellent business relationship and rapport with clients
* Handles incoming enquiries and conducts initial qualifying process to identify the client needs and expectations and convert into confirmed business
* Have full knowledge of the hotel offering, including event spaces, bedrooms, F&B, spa & gym in order to offer a bespoke experience & upsell
* Submits proposals in line with client’s requirements, negotiates effectively and actively drive activities with the objective to convert business
* Fully aware of departmental yearly, quarterly and monthly revenue goals, products and services
* Handles guests requests independently and proactively in line with agreed response times
* Conducts hotels/venues site inspections, guest meetings and handles walk-in inquiries in a professional & confident manner
* Attends and provides support to any promotional activities as advised/required by the company
* Handles ad-hoc projects as assigned by the manager
* Maximizes up-selling opportunities whenever possible and follows the guidelines, methods and tools as set by the hotel
* Ensure banquet event orders are completed to the highest standard and with full attention to ensure all details are correct as agreed with client
* Works independently, well organized and initiates communication through required channels for timely services delivery
* Maintain up-to-date information and reports according to the company practices
* Communicates accurately and timely with the manager in line with Head of Sales
* Contributes ideas and feedback to the manager in line with Head of Sales, on new or existing clients and potential future opportunities
* Maintains a cohesive working relationship with Sales, Marketing, Operations, F&B and any other department of the company
Qualifications
* Commercially minded and customer focused with the ability to anticipate customer needs and offer excellent customer journey from start to finish
* Able to make informed decisions independently with business goals in mind, solution-oriented
* Positive ‘can do’ attitude
* Strong sense of need for achieving of goals and revenues targets
* Flexible and adaptable to business needs and ad hoc tasks, able to take ownership of individual and team projects
* Ability to handle multiple bookings at once whilst maintaining top standards
* Copes well in high pressure environments to maintain top quality of service and work delivered throughout
* Passionate about hospitality industry and wanting to deliver a great guest experience, always putting guest needs first
* Innovative and creative to identify new ways to maximise revenue and improve processes
* Great communicator (written and verbal) with all stakeholders (own team, other departments, guests, agents)
* Immaculate attention to detail (data management, etc)
* Experience managing Meetings and Events enquiries at a property with multiple event spaces and bedrooms
* Experience using MS Office and hotel management systems including PMS, CRS & POS
Benefits
* Competitive Salary
* Discounts across THG Brands (LookFantastic, MyProtein and many more)
* 50% discount on food purchased within Fuzen at Hale Restaurant and Member's Bar
* Onsite doctor
* Onsite physio
* THG Staff Discount
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, we endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other THG Ingenuity positions, please contact our Talent team to discuss further.
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