“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders,
where your potential to grow, learn and inspire has no limits. It’s knowing
that the world is yours — that you can build your career across global
destinations while being part of one warm, supportive and passionate family.
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Receptionist
Department: Front Office
Location: ME London Hotel, WC2R 1HA
Reports to: Front Office Manager
Package: competetive + service charge + benefits
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About ME London
ME by Meliá is a collection of lifestyle hotels where
culture, creativity and community come together to create something truly
distinctive. Each ME hotel is deeply connected to its destination, becoming a
social hub that attracts the city’s cultural scene. Music, art, design, fashion
and gastronomy define the ME experience — offering our guests far more than
just a place to stay.
If you radiate energy, have a strong personal style, love
culture, trends, music and innovation, and enjoy creating memorable
experiences, then ME by Meliá is the place for you.
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What’s in it for you?
• Competitive salary plus service charge
• 28 days’ holiday including public holidays
• Hotel discounts worldwide for you, your friends & family
• Meals on duty
• Health cash back plan and discounted dental cover
• Company pension scheme
• Loyalty rewards and referral bonus (£500)
• Access to Meliá’s global e-learning platform
• Career opportunities across 350+ hotels worldwide
• High-street discounts through Perks at Work
• Pay Day Parties and team celebrations
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Mission
As a Receptionist, you will deliver a warm, efficient and
professional guest experience at all times. You will be the first point of
contact for our guests, ensuring every arrival and departure reflects the ME
brand standards while anticipating needs and exceeding expectations.
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Key Responsibilities
• Welcome and check in guests in a genuine, professional and
personalised manner
• Ensure a smooth and informative check-out experience
• Anticipate guest needs, offer solutions and create memorable moments
• Maintain strong knowledge of hotel availability to support up-selling and
cross-selling
• Handle billing accurately, issuing invoices and managing company and agency
accounts
• Maintain accurate guest records and registration documentation
• Follow all health, safety and security procedures, including emergency
protocols
• Comply with relevant legislation and brand standards
• Support the Front Office team with any additional duties as required
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What we’re looking for
• Previous experience in a similar Front Office / Reception
role
• Working knowledge of OPERA PMS
• Fluency in English (Spanish is an advantage)
• Strong communication and interpersonal skills
• A proactive, service-driven and positive attitude
• High attention to detail and strong organisational skills
• Ability to work flexibly, including shifts and weekends
• Eligibility to work in the UK
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Because belonging to the great Meliá family is being VIP
At Meliá, our people are at the heart of everything we do.
From our newest team members to our most experienced leaders, we are all Very
Inspiring People. We believe in growth, recognition and creating
opportunities that allow you to shape your future — wherever in the world that
may be.
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Our Commitment to Diversity & Sustainability
Meliá Hotels International is proud to be an equal
opportunity employer. We actively promote diversity, inclusion and equality
across our teams and are committed to creating a respectful, inclusive and
accessible workplace for all. We also support the sustainable growth of our
industry, guided by our motto:
“Towards a sustainable future, from a responsible present.”
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If you want to be a Very Inspiring Person, apply now and
start your journey with Meliá.
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