Head of network development & training

Tasks

Head of Network Development & Training

Daimler Truck UK Ltd

Lead the Future of the UK's Largest Truck Network

Closing date: Wednesday 1 July 1800hrs

At Daimler Truck UK, we're shaping the future of commercial vehicle retailing. As the automotive industry accelerates towards electrification, digitalisation and new customer expectations, we're looking for an exceptional leader to drive the performance, capability and transformation of our UK retail network.

This newly evolved leadership role combines Network Development, Dealer Performance and Training into one strategic function, recognising that retailer capability is a critical driver of commercial success.

Reporting directly to the Managing Director, you'll play a pivotal role in ensuring our network remains a competitive advantage for the business, our customers and our investor partners.

What You'll Be Doing

Network Strategy & Transformation

• Develop and execute the UK network strategy and long-term roadmap
• Lead market coverage and network optimisation plans
• Drive retailer readiness for electrification and zero-emission technologies
• Shape digital transformation and future customer journeys
• Benchmark performance against industry-leading OEMs

Dealer Performance & Network Development

• Drive network profitability, operational excellence and business performance
• Lead network changes including openings, relocations and strategic investments
• Monitor and improve key commercial and operational KPIs
• Build strong partnerships with dealer principals, owners and investors

Training & Capability Development

• Define and deliver the UK Truck Retail Training Strategy
• Build capability frameworks across sales, aftersales and leadership populations
• Develop onboarding, certification and professional development pathways
• Introduce innovative learning solutions, including digital and blended learning
• Ensure training outcomes directly support business performance, customer satisfaction and operational excellence

Customer Experience Excellence

• Define and deliver CSI improvement strategies
• Share best practice across the network
• Use insight and data to drive targeted improvement interventions

Leadership

• Inspire and develop a high-performing team
• Foster a culture of accountability, collaboration and continuous improvement
• Drive succession planning and talent development across the function

Franchise Governance

• Lead franchise compliance, governance and contractual frameworks
• Ensure adherence to relevant regulatory and legal requirements
• Manage franchise board engagement and communication activities

Qualifications

About You

Essential

• We're seeking a commercially minded leader with the credibility and experience to influence at Board, investor and retailer level.

• Senior leadership experience within automotive, commercial vehicle or franchised retail environments
• Proven success leading network strategy, transformation and performance improvement programmes
• Experience developing capability, training or organisational performance initiatives
• Strong understanding of dealer business models, franchising frameworks and network operations
• Experience managing senior stakeholder relationships and influencing strategic decisions
• Strong commercial and analytical capability with the ability to translate data into action

Personal Attributes

• Strategic thinker with strong execution focus
• Exceptional relationship builder and influencer
• Commercially astute with a customer-centric mindset
• Passionate about developing people and organisational capability
• Comfortable leading change and transformation in a complex environment

Why Join Daimler Truck UK?

This is a unique opportunity to shape the future of one of the UK's most important commercial vehicle networks.

You'll have the platform to:

• Influence business strategy at Executive level
• Drive transformational change across a national network
• Build industry-leading retailer capability
• Support the transition to future mobility technologies
• Create long-term value for customers, retailers and the business

What we’ll give you

As well as the opportunity to work for a great business who are passionate in everything that we do, we’ll offer you acompetitivesalary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague’s car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you.

We’re here to support you - we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders. What’s more, we’ll also encourage your development, with the training and knowledge you need to reach your potential.

What’s next?

Once you click apply, we’ll take you through to the Daimler Truck careers portal. Here, you’ll need to complete a short 10-minute application form, attach your current CV and submit your salary expectations. Simple.

Don’t forget to follow us on LinkedIn @Daimler Trucks UK Ltd.

At Daimler Truck, we promote diversity and stand for an inclusive corporate culture. We value the individual strengths of our employees, because these lead to the best team performance and thus to the success of our company. Inclusion and equal opportunities are important to us. We welcome applications from people of all cultures and genders, parents, people with disabilities and people of any community.