Information Technology Support Specialist (Networking)
Location: Bradford (Hybrid)
Salary: Circa £30k
Employment type: Permanent // Full-time
A leading technology provider is seeking a proactive and technically skilled Operations Specialist to support and enhance the stability, performance, and efficiency of networking and infrastructure systems.
This role involves handling complex incidents, driving process improvements, and contributing to operational excellence across technical teams.
Key Responsibilities:
* Resolve escalated technical incidents and conduct root cause analysis to prevent recurrence.
* Plan, implement, and document infrastructure and network changes.
* Develop and refine internal tools to improve workflow automation and operational efficiency.
* Provide mentorship to junior engineers and contribute to cross-team knowledge sharing.
* Monitor operational metrics and lead service improvement initiatives.
* Maintain accurate configuration records and technical documentation.
* Work closely with engineering and service delivery teams to ensure seamless technical operations.
Key Skills Required:
* Strong understanding of networking protocols (BGP, OSPF, MPLS) and IP fundamentals.
* Hands-on experience with Cisco and Fortinet technologies.
* Excellent troubleshooting skills, especially in high-pressure environments.
* Familiarity with scripting languages (e.g., Python) and interest in automation.
* Experience with performance monitoring tools and operational reporting.
Please apply if you are interested in this role!