Field Service Technician
Dexory – Wallingford, England, United Kingdom
Do you delight in problem solving? Are you looking for a role where no two days are the same? Do you want to be part of the future? If the answer to all of the above is "yes", then our brand new Field Service Technician role is the one for you!
The Field Service Technician role is a critical position within our dedicated Service Operations team. You will first complete comprehensive training in the electro‑mechanical assembly of Dexory’s products, spending an allocated period within the Production team (3 months*) to learn all about our fabulous robots. After satisfactory completion, you will move to the Service Operations Department where you will learn the fundamentals of troubleshooting, servicing and repairing robots.
When you are up to speed, the magic happens! You will be tasked with ensuring our fleet of robots stays operational across several continents. With a heavy amount of travel to international client sites you will service, maintain, fault‑find and repair our robots in the field.
*Completion of this training will be determined by a committee from the leadership team.
Responsibilities
* Perform on‑site and off‑site service and repairs for Dexory robots and equipment
* Develop, implement and act on work instructions for service and repair tasks
* Develop and implement service plans in line with Engineering recommendations
* Maintain product traceability records
* Maintain product currency
* Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives
* Ensure team compliance with health and safety regulations
* Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner
Requirements
* In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive, etc.)
* Ability for frequent travel onsite and abroad to client sites (passport without restrictions)
* Strong electrical and mechanical diagnostic skills
* Excellent oral and written communication skills
* Ability to work in a team, and to lead a team through tough challenges
* Driven to succeed in a dynamic, growing organisation
* Flexible attitude to working hours and location
* Full, Clean UK driving licence
Desired Experience
* Business software tools such as Jira, Confluence, Slack and G‑Suite
* Manufacturing software such as manufacturing execution systems
* Root cause analysis methodologies
Our Operating Principles
* Performance: High standards, outstanding results
* Commitment: All in, every time
* One team: One mission, shared success
Benefits
* Life insurance
* Sick pay insurance
* Pension: 4+% employee with option to opt into salary exchange, 5% employer
* Attractive employee wellness benefits
* 25 holidays per year
* Full meals onsite in Wallingford
* Fun team events on and offsite, snacks of all kinds in the office
Equal Opportunity Employer
Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note: We are unable to provide sponsorship or relocation for this role.
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