Looking for a permanent hybrid, rewarding role in Newtownards that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast‑paced customer service team.
Benefits
* £26,200 annual salary
* Hybrid working – save on commuting costs with only 2 days in the office each week
* 280 days after training, cut down daily expenses – less spent on travel, lunches and workwear
* Supports maintaining work‑life balance while being part of a team
* Perks: savings discounts, free online classes, Help@Hand discounts, podcast, wellbeing resources, webinars, access to GP’s, mental health support, financial advice, legal advice
* Critical illness – up to £10,000
* Cycle to Work Scheme
* Eyecare support voucher
* Holiday Purchase Scheme
* Length of Service Awards
* Workplace Pension
* Monthly Inspire Awards – for the best of the best
* Refer‑A‑Friend earns up to £1,200
* Monthly wellbeing webinars
* Dedicated Employee Experience Progress – here to support TP journey
Job Overview
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools needed and training, including company‑lead training and time in Grad Bay.
Key Responsibilities
* Provide outstanding customer service as the first point of contact and help the organisation achieve its goals.
* Educate customers on different banking options and support them in choosing the most suitable services for their needs.
* Accurately and compliantly complete processes and procedures, delivering a seamless and positive experience to customers.
* Take correct actions to deliver good customer outcomes, regularly reviewing and taking mitigating actions when gaps are identified.
* Conduct financial reviews with customers and provide accurate information to aid decision‑making.
* Manage diary and balance proactive conversations with planned customer meetings.
* Support the bank’s way of working to help as many customers as possible.
* Maintain relationships with colleagues to support customers and keep an awareness of wider business aims.
* Resolve complaints and errors quickly, ensuring full restoration of customer relationships.
* Ensure each customer interaction leaves the customer satisfied that their needs have been met.
Qualifications and Skills
* Experience in a customer service environment and managing relationships with customers.
* Excellent organisational and time‑management skills to meet performance measures and customer needs.
* Excellent communication skills, both verbal and written.
* Background of working within a regulatory environment.
* Good technology skills with the ability to use Microsoft Office.
* Customer‑focused attitude.
* Ability to evidence last 2 years employment history and last 5 years address history (for Probity).
* Will pass credit, criminal, sanctions and fraud checks.
Schedule and Logistics
* Start date: January 2026
* Location: Natwest, Newtownards
* Shifts: Full time – 40 hrs per week, hours between 07:00–23:00 (onsite 08:00–20:00)
* Probity Requirements: Credit, criminal, sanctions and fraud checks completed; evidence of employment and address history required.
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