Job Description
Are you a confident communicator who thrives on building relationships and uncovering new opportunities? Do you enjoy working in a busy, team-focused environment with a clear sense of purpose? Do you want to be part of a fun, supportive SME with ambitious growth plans?
About Us
The Hireman is a growing independent tool hire business providing professional contractors with quality equipment across London, the Home Counties, and beyond. Established in 1985, we’ve built a reputation for outstanding service, a friendly approach, and a culture that values its people. As our business grows, we’re looking for motivated individuals who are ready to contribute to our next chapter.
The Role
As our Internal Account Manager, your key focus will be to develop new leads and strengthen relationships with our existing customer base. You'll work closely with our sales and operations teams to support growth, improve customer engagement, and generate new business opportunities.
You’ll be based at our new Rochester depot in a modern, high specification office created to house internal sales, marketing, and our cross-hire desk. This is a varied, fast-paced role that combines proactive outbound engagement with internal sales and customer support.
Your responsibilities will include:
* Ensuring that all customer enquiries are responded to promptly and effectively, with high-quality information to help deliver outstanding customer service.
* Proactively manage and grow a portfolio of accounts through regular outbound contact, ensuring they stay engaged and supported.
* Making outbound calls to dormant and lapsed accounts to re-engage or introduce services.
* Manage lead generation tools, identifying potential customers and new projects, making calls and booking appointments to create opportunities for the external sales team.
* Work closely with marketing to develop campaigns, relevant offers (e.g. seasonal equipment), updates, and product information for customers.
* Take ownership of our CRM system – maintaining data accuracy, driving usage across the team, and using insights to improve sales performance.
* Assisting our cross-hire desk during busy periods or staff absence.
This is a fantastic opportunity for someone who enjoys a varied role, thrives in a collaborative team, and takes pride in delivering results.
The Ideal Candidate
You will be a positive and confident communicator with the following skills and experience:
* Previous experience in account management, telesales, customer service, or internal sales (hire or construction industry preferred)
* Experience using CRM systems to manage pipelines and customer data
* A proactive, commercial approach with a focus on customer satisfaction
* A good level of IT literacy, especially Microsoft Office and phone/email communication
* A friendly, enthusiastic attitude and team spirit
* High attention to detail and strong organisational skills
* A good working history, demonstrating reliability and progression
* A sense of humour and a desire to contribute to a growing business
What We Offer
* Competitive salary, negotiable based on experience
* Enhanced contributory Workplace Pension Scheme
* Health Cash Plan
* 25 days’ annual leave, plus bank holidays
* Working hours of 8am to 5pm, Monday to Friday
* Free equipment loans and staff discount on purchases
* Fresh fruit, snacks, and drinks in the depots
* Regular social events including annual summer and Christmas parties
* A turkey or hamper at Christmas
If you’re ready for a change and want to be part of a business where you can make your mark, we want to hear from you!
Apply Now and become part of The Hireman’s exciting journey.