HOTEL RECEPTIONIST - FULL TIME
Job Title: Receptionist / Front Office Team Member
Location: ibis Hotel
Employment Type: Full-time 40 hours per week (shift-based)
About Us
ibis Hotels are part of the Accor group and are known for delivering comfortable stays, friendly service, and great value.
We’re looking for a welcoming and motivated Receptionist to be the first point of contact for our guests.
Working Hours
This role operates on a rotating shift schedule:
1. Early Shift: 06:45 – 15:15
2. Late Shift: 14:30 – 23:00
Availability to work both early and late shifts, including weekends and public holidays, is required.
Key Responsibilities
3. Greet and assist guests with check-in and check-out
4. Handle reservations, cancellations, and guest inquiries
5. Provide excellent customer service in person, by phone, and via email
6. Process payments and maintain accurate guest records
7. Liaise with housekeeping and other departments to ensure smooth operations
8. Resolve guest concerns professionally and efficiently
About You
9. Friendly, professional, and customer-focused attitude
10. Strong communication and interpersonal skills
11. Well-presented and reliable
12. Comfortable using computers and booking systems (training provided)
13. Ability to work rotating shifts as listed above
14. Previous hotel or customer service experience is an advantage, but not essential
What We Offer
15. Competitive Salary
16. Exclusive employee discounted rates to Accor
17. Continuous paid Training and Development opportunities
18. Free Healthcare plan
How to Apply
If you enjoy working with people and creating great guest experiences, we’d love to hear from you.
Please apply online with your CV and a brief cover letter.
***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***