Job Description
Role: Operations & Office Support
Salary Range: £27,000 - £38,000
Location: Fully on-site, in person - Rhondda Valleys, South Wales
Benefits: Relocation support for city escapees | Front-row seat to shaping the future of pet care | Thrive in a high-growth, fast-paced environment
About Us
ThePetFoodPeople® is a fast-growing, founder-led pet nutrition manufacturer creating premium foods, treats and supplements for forward-thinking brands across the UK and internationally.
We run a tight, talented team where everyone has real ownership and real impact. We care deeply about quality, clarity, pace and delivering world-class service.
If you enjoy responsibility, variety and being part of a small team that gets big things done, you’ll feel right at home here.
The Role
This is a high-impact role at the heart of our operation.
You’ll be the person who keeps everything flowing; connecting production, purchasing, customer operations and logistics in a smooth, organised, no-drama way.
You’ll work across the whole business, build strong relationships with suppliers, and help drive a fast, high-quality manufacturing rhythm. If you’re the kind of person who loves structure, clarity and getting things done, you’ll thrive here.
This is a role for someone who enjoys pace, ownership and being trusted to run things well.
What You’ll Be Doing
Operations & Supply Chain Support
* Raise POs and communicate with suppliers clearly
* Keep materials flowing with simple forecasting and stock checks
* Book in goods and maintain tidy records
* Support raw material planning and weekly workflow preparation
Production Admin & Coordination
* Help prepare weekly production plans
* Host daily and weekly production 'stand-ups'
* Organise materials and documentation
* Maintain batch sheets, traceability and recipe records
* Keep production moving with smooth, organised admin
Despatch & Logistics
* Arrange haulier collections
* Support export documentation
* Handle courier updates and delivery exceptions
* Ensure every order leaves correctly and on time
Customer Operations
* Handle telephone and ticketed customer interactions
* Set up B2B, D2C and export orders
* Keep customer and supplier data clean and organised
Who Thrives in This Role
You’ll enjoy this job if you are:
* Naturally organised and proactive
* Clear and confident communicator
* Calm under pressure, fast when needed
* Someone who takes ownership, not excuses
* Good at managing lots of small tasks with accuracy
* Energised by being the “operational anchor” in a small team
* Driven, positive and solutions-focused
This is a high-responsibility, high-trust position in a growing manufacturer.