Red Recruitment is recruiting an Evening Collections Handler in Banbury to join our client, a premier contact centre outsourcing business, dedicated to delivering exceptional service to their clients.
They are looking for an Evening Collections Handler to join their team on a temporary basis, working evening hours. Ideally, you will have experience working with collections, debt management, or financial services.
The hourly rate is £12.21 per hour.
Benefits and Package for an Evening Collections Handler:
* Salary: £12.21 per hour
* Hours: Monday - Friday, 5pm - 9pm
* Contract Type: Temporary
* Location: Banbury
* Start date: ASAP
* Smart, Casual dress
* Company events
* Company pension
* Referral programme
* Transport links
Key Responsibilities of an Evening Collections Handler:
* Handling and resolving customer queries across multiple channels, including telephone, email, and webchat, ensuring a first contact resolution
* Taking ownership of customer queries, ensuring they are escalated to the relevant departments when necessary, in order to provide timely responses within agreed Service Level Agreements
* Recording all customer information on accounts, ensuring accuracy and compliance with company policies and procedures
* Financial assistance: Support customers experiencing financial difficulties by providing appropriate solutions to help manage their accounts and finances.
* Assessing customer account details to understand the delinquency status and identify potential collection strategies
* Making phone calls, sending emails, or utilising other communication methods to reach customers with past due accounts
* Negotiating payment plans with customers to recover outstanding balances in a timely manner
Key Skills and Experience of an Evening Collections Handler:
* Previous Collections / Debt management experience is essential
* You should possess excellent communication skills across various contact channels, ensuring effective engagement and support for customers in different situations
* Having excellent interpersonal skills and the ability to build rapport is required
* Experience working within Financial Services, Collections, or retail finance is preferred
* Having an empathetic approach is required due to the nature of the calls
* You should have a passion for helping customers
If you are interested in this position and have the relevant skills and attributes required, please apply now!
Red Recruitment (Business)