Job title: Customer Service AdministratorLocation: Guildford Slyfield EstateHours: Monday to Friday, 8:30am – 5pmSalary: Up to £29,000 + benefitsPerks: On-site parking, structured training, and a clear progression path into surveyingOur client We’re excited to be working with an award-winning property business that’s smashing targets and securing high-profile contracts making this their biggest year yet. With a reputation for nurturing talent and promoting from within, they’ve built a collaborative, down-to-earth culture with impressive staff retention and genuine career development.This is a brilliant opportunity for someone who enjoys client interaction, thrives in a fast-paced environment, and is looking to grow within a business that invests in its people.The RoleAs the Customer Service Administrator, you’ll be the friendly voice and steady hand behind a wide range of client enquiries. From coordinating logistics to keeping national accounts in the loop, you’ll be a key player in maintaining smooth operations and delivering excellent customer service.Key ResponsibilitiesBe the first point of contact for all client communication, delivering a warm, professional service every timeManage a high-volume phone line, responding to enquiries and meeting daily SLAsKeep records up to date, upload essential documentation, and resolve queries efficientlySupport national account relationships by providing updates on orders and project timelinesOversee shipping and logistics coordination with internal teamsIdentify opportunities to upsell additional insurance-related servicesAbout YouA natural communicator with excellent customer service skillsCalm under pressure and comfortable juggling multiple prioritiesMeticulously organised with high attention to detailA collaborative team player with a proactive, adaptable approachPrevious admin or client support experience in a fast-paced environment is a bonusWhat’s On Offer?Annual bonus in addition to your base salaryGenuine progression path with a route into surveying for those who want itFull training and development from day oneSupportive culture that values every team memberFlexible working ethos with great people