Job Description
The role of Customer Service Administrator is to deliver excellence in customer service. This will involve supporting our customers both over the telephone, email and online notice boards. The role will also involve general administration and financial support to the regional team.
\n\n
\n\n
You will be based working from home and applicants should be confident and comfortable to work from home on a permanent basis. You will be required to attend the local hub location at Ellesmere Port as and when required for monthly team and collaborative meetings.
\n\n
\n\n
Location: Home working, one day a week in the hub Ellesmere Port, meetings every month at Burnley and Ellesmere Port.
\n\n
\n\n
Key Accountabilities:
\n\n
1. Being part of the regional customer service team, ensuring that all telephone and email enquiries are managed in a friendly, helpful, professional and conscientious way.
\n\t
2. Managing customer enquiries to resolution and in line with our service level agreements in a timely manner through our customer relationship management system Sugar.
\n\t
3. Clearly communicating navigational updates such as restrictions, closures and advice notices via online customer notice system.
\n\t
4. Accurately booking lock passages and pre-bookable moorings for boaters via online customer licensing system.<...