This is an exciting opportunity to join our Housing Administration Team on a temporary basis to provide essential short-term support to a key project. The team sits at the heart of the Council and works closely with all housing service areas to deliver a full range of administrative functions. You will play a vital role in helping us maintain high standards of service during a busy period and ensure project tasks are completed on time.
The successful applicant will have a passion for delivering high-quality services and will be confident working in a fast-paced environment. You will work well with others and be able to form positive working relationships with colleagues, customers, and key stakeholders.
Job Purpose To provide an administrative service across the Strategic and Private Sector Housing Service.
To deliver an effective and appropriate service to all service users, fairly and without discrimination.
Main Duties and Responsibilities Generic Responsibilities
To deliver a full range of administrative functions including the collection logging and distribution of incoming and outcoming post, word processing, filing and recording systems and dealing with telephone enquiries/ complaints in the provision of an efficient and effective service and having regards with dealing sensitively with issues in relation to vulnerable individuals.
Deal with all enquiries including managing mailboxes across the Service, from customers and partners by taking ownership of and resolving the query.
Maintain and input data into a range of databases/spreadsheets to support the Service in completion of government statistical returns and to monitor performance.
Support with organising of consultation events and other adhoc partnership and team meetings as required including sourcing meeting rooms and venues, taking and writing up of minutes of meetings, organising refreshments. Experience
Significant experience of clerical / office administration duties.
Experience working with computerised systems.
Experience working with Microsoft Office. Experience of working in a Customer focused environment. Administrator Administrator Administrator Administrator Administrator Administrator Administrator
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