Monthly Maintenance Extract * Plan Maintenance Jobs on to the Simpro Calendars * Email Customers to Book Maintenance Visit (attempt 1) * Call Customers to chase / confirm visit date suitable (attempt 2) * Email Customers to advise there visit has been closed down due to no response * Close down completed Maintenance jobs * Send customer Job Report and Certificate * Enter completion date / failure reasons * Book contractors for Maintenance jobs * Monitor engineers working days and allocated more or reduce work load where needed * Monthly NSI Reports * Cancellations * Monthly Invoice Extract * Email invoices to customers * Respond to all customer queries in regard to maintenances and invoice renewals