Overview
We won’t put you in a box as a “receptionist” or “food and beverage” person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, logistics and more. You will be a citizenM ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.
Department: Hotels
Employment Type: Permanent
Location: UK, Glasgow
Reporting To: hotel manager
Compensation: £2,279 / month
Responsibilities
* Making sure everyone gets a warm welcome as soon as they walk in
* Helping guests at the self check-in kiosks (we have no reception desk)
* Preparing and serving hot and cold breakfast and meals
* Brewing delicious coffee or mixing a signature cocktail
* Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party
* Maintaining the living room and the canteen clean, and arranging food displays for the following shift
* Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills)
* Handling reservations in our property management system (PMS)
* Preparing societyM meeting rooms where applicable
Qualifications and Attributes
* A genuine touch: Treat all people as you would treat your best friends
* A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes
* A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small
* Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change
* Fluent in English. Other language abilities are welcome too
What’s in it for you
* Living Wage Employer (£2278.91/ month gross)
* Flexible schedules
* Performance rewards (10% maximum / month)
* Access to citizenM learning and development programs
* Career progression
* Full immersion (training) program for new starters
* Meal & coffee on us during your shift break
* Pension and cycle to work scheme
* citizenM uniform and comfy shoes by On Running
* Wellbeing program (EAP)
* Restaurant and bar discounts via CODE for all ambassadors
* Global opportunities - chance to work in other citizenMs around the world
* Referral program - £1000 bonus if your friend joins us too
Shifts
Our hotel operates 24/7 with a rotating flexible schedule, including:
* Morning: 6:50AM-3:10PM
* Evening: 2:50PM-11:10PM
* Availability to work weekends is required
Citizenship and Equal Opportunity citizenM loves diversity. We are an equal opportunity employer and welcome applications from anyone.
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