Job Description
An exciting opportunity for an experienced CRM/CPQ Architect - (Revenue Cloud) has arisen to join a global leader in Cybersecurity. The CRM/CPQ Architect is responsible for the overall technical design, architecture, and strategic direction of the Salesforce Revenue Cloud platform. The role ensures architectural integrity, scalability, and alignment with enterprise standards while leading complex technical decisions and guiding the development team. This is a senior technical leadership role embedded within the Commercial Core team, providing architectural oversight during implementation and establishing patterns that ensure long-term platform sustainability across R1, R2, and R3 releases.
Key Responsibilities:
User Support:
* Provide first-line support for platform users (sales, operations, finance)
* Respond to user queries and troubleshoot common issues
* escalate complex problems to senior team members
* Log and track support tickets to resolution
* Maintain positive user relationships through responsive support.
Basic Administration:
* Manage user accounts, profiles, and permission assignments
* Create and modify reports and dashboards as requested
* Maintain data quality through manual updates and imports
* Assist with sandbox refresh and environment management
* Monitor system alerts and escalate issues as needed.
Configuration Support:
* Assist with basic configuration tasks under supervision
* Update page layouts, fields, and picklist values
* Support testing of new configurations and deployments
* Document configuration changes and processes
* Learn Revenue Cloud configuration patterns from senior team members.
Documentation & Training:
* Create and maintain user guides and FAQ documentation
* Support user training sessions and onboarding
* Document common issues and resolutions
* Maintain knowledge base articles
* Gather user feedback for system improvements.
It is essential for the successful candidate to have a minimum of 2 years experience in IT support or Salesforce administration and have a strong interest in Salesforce platform and CRM systems. Must have a basic understanding of CRM concepts and business processes and have excellent communication and customer service skills. You will be able to pay attention to detail and have the ability to follow documented procedures and an eagerness to learn and develop technical skills. To be based in the UK or Europe with the consideration of remote or hybrid working.
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