Business Analyst - Digital/E-commerce - UK Law Firm
Location: Norwich x2 days and 1 day in Ipswich per week
Employment type: Permanent
We are working with a trusted client, a leading UK law firm, to appoint a talented Digital/E-commerce Business Analyst to join their dynamic IT & Projects team.
In this role, you will take ownership of digital transformation initiatives, applying your expertise in online platforms, user experience, and process optimisation. You'll work closely with stakeholders across the business to understand needs, define requirements, map processes, and deliver innovative, user-friendly solutions that enhance efficiency, accessibility, and quality.
*You will be required to work 1 day per week in Ipswich and 2 days out of your preferred location: Chelmsford, Norwich, Cambridge OR Ipswich*
Key responsibilities
* Partner with stakeholders to gather, analyse, and document business and technical requirements
* Map and model complex business processes, identifying opportunities for improvement
* Drive delivery of system changes, integrations, and replacements across digital platforms
* Produce clear and detailed user stories, interface mappings, and technical documentation
* Facilitate collaborative workshops using modern digital tools and techniques
* Oversee testing and user acceptance phases to ensure smooth deployment
* Work with IT teams and vendors to deliver solutions that are fit for purpose and on time
* Support change management, ensuring new systems are successfully adopted
Key skills & experience
* Proven workshop facilitation experience, using modern digital analysis tools (digital notes, online whiteboarding, virtual sticky notes, diagramming, and visual collaboration platforms)
* Strong understanding of HTML, UX/UI principles, and user-centred design
* Experience delivering projects in an Agile environment
* Excellent communication skills with the ability to translate technical details into plain business language
* Strong problem-solving mindset, with a focus on delivering practical, results-driven solutions
Please apply if you're keen!